You agree that you shall indemnify, defend and hold ePromoPrint.com and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, suppliers and representatives, harmless from and against any and all claims, damages, losses, costs, and expenses (including but not limited to attorneys` fees) that, directly or indirectly, arise out of or are related to: (i) your breach of any provision of the Website Terms and Conditions; (ii) any suit, claim, or demand arising from or relating to an allegation that any Customer Content provided by You, or any other text, photograph, image, graphic or other material you incorporated into products or services ordered from this ePromoPrint.com, that was not part of the standard Site Contents, infringes up the rights of a third party (iii) and/or (c) any of your activities conducted in connection with this Website, your use thereof, and/or the products and services ordered through this Website.

SECURITY, PRIVACY AND OUR RELATIONSHIP WITH THIRD PARTIES

To order products from ePromoPrint.com it will be necessary for you to provide certain personal data or other information to this Website via the Internet. We are committed to taking all reasonable steps to safeguard this data and information. While absolute security cannot be guaranteed, we use secure servers, encryption software and various other precautions to protect your data and information.

To assist us in providing you with high quality, low cost print products and services, we enter into contracts with third parties for such things print fulfillment and shipping. As part of these contracts we may use third party provided resources to supplement information you have provided. For example, we may validate the shipping address you provide in order to ensure that your order can be delivered to that. To the extent any Service Partner is given access to a customer’s personally identifiable information, they are contractually require to maintain the confidentiality of this information and may only use it for purposes that are relate to the provision of print products and services to the customer.

Please review our Privacy Policy for further information on what data and information we collect and how it is used.

SEVERABILITY

If any provision of the Website Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the Website Terms and Conditions, which will otherwise remain in full force and effect.

Privacy Policy

Your privacy is important to us and you are entitled to know the kind of information that is or may be collected through this website, what use is or may be made of this information, and how we will protect the integrity of any personally identifiable information that you may provide to us.

This Privacy Policy applies to all of the data that ePromoPrint.com collects through its websites (and the services that ePromoPrint.com provides through these websites) that link through to this Privacy Policy. If an ePromoPrint.com website does not display a link to this Policy, or has its own privacy policy or statement, then this Policy will not apply.

Changes to This Privacy Statement.

From time to time, we may update and revise this Privacy Policy to reflect changes in our policies, services and/or in response to our customers` feedback. When we do make changes to this Privacy Policy we will revise the "last updated" date at the top of this Policy. Because we reserve the right to modify this Privacy Statement at any time without prior notice, please make sure that you review it frequently.

The Data That ePromoPrint.com Collects.

Our websites are primarily for consumer print and related transactions. For you to be able to take advantage of the full functionality of the site it will be necessary for you to register with ePromoPrint.com. Registration will require that you provide certain information that is potentially of a personal nature. For example, you will be asked to provide your e-mail address, your name, company name (if applicable), address and telephone number. You will also be asked to create a password that, along with your e-mail address, will enable you logon and use the full functionality of the website in the future.

In order for you to be able to place an order, make a purchase, or otherwise use the functionality of this website, it will also be necessary for you to provide additional information, such as a credit card number and billing address, and/or bank account information. We will use this information to create your ePromoPrint.com account. We may also assign to you a unique identification number that is matched against the information you have provided to ePromoPrint.com. In that way the personally identifiable information you have provided can be matched against any orders you place, any material you upload to our websites, your print job as it flows through the print fulfillment and shipping process, and other relevant transactions (e.g., crediting an account for referral earnings).

Every time a person visits an ePromoPrint.com website we capture and collect certain information that identifies the type of web browser and language, access times, domain name and specific pages that are visited. This data capture is generally anonymous and does not capture any personally identifiable information unless the user provides it to us.

Once you have registered with ePromoPrint.com, each time you visit our website we may collect information about your visit that can be tied to your account and activity on our website. This may include the pages you view, the links you click on, and other actions you take as you view and/or use ePromoPrint.com’s sites and services. In the event you decide to place an order, request a quote, or utilize one of our interactive graphic design tools, all details of any such transaction will be captured.

If you place an order and/or upload a data file to ePromoPrint.com, there may be personally identifiable information contained in the data file created for the order and/or the data file you have uploaded (e.g. a name, address, telephone number and e-mail address on a business card file). This information may be yours but it is also possible that it may contain information that relates to someone else. If it belongs to someone else, ePromoPrint.com assumes that you have received authorization from this person to forward their data to ePromoPrint.com. If you do not have the person’s authority to send such data to ePromoPrint.com, you should not upload the file.

Please note that ePromoPrint.com may record its telephone conversations with you for customer services and quality assurance purposes.

The Uses Made Of The Information We Collect

The primary purpose of the information we collect is to deliver the products and services we offer to our customers. We also use the information collected through our websites to operate and improve the websites, administer customer accounts and generally operate our business.

The information collected may be used in conjunction with analytic tools that help ePromoPrint.com determine the level of services and products we offer, improve the ease of use of our sites and services (such as by remembering information you have already entered), enhance our customer service, and to display content that can be tailored to specific customer interests, preferences and/or market segments.

ePromoPrint.com does not support unrelated third-party advertising on our websites. We do, however, promote the products, services, special promotions, new features, etc., offered by ePromoPrint.com and we may use some of the information we collect in order to personalize the promotions that may appear when you access our sites. These promotional efforts may be selected based on your product categories previously ordered, pages you have viewed and links you have clicked when using an ePromoPrint.com website.

We also use the personal information collected on ePromoPrint.com`s websites to directly communicate with you. Your e-mail, mailing and/or billing address may be used for welcome letters, order confirmation, upload confirmation, job status updates, billing information and reminders, and technical service issues. We may also, on occasion, send you product or customer service surveys, and/or promotional correspondence to inform you of other products or services available from ePromoPrint.com.

If you upload a data file to ePromoPrint.com for print fulfillment, it will be received, stored and then used to fulfill your order. We do not use this information for any purpose other than fulfilling the requested print job.

Personally Identifiable Information

Except for the limited purposes described in this Policy, ePromoPrint.com does not actively disclose your personally identifiable information to any unrelated third party and does not sell, rent or lease your name, billing or mailing address, e-mail address, phone number or other personally identifiable information to others.

In order for us to provide our services to you some of the personally identifiable information you provide to us must necessarily be disclosed outside of ePromoPrint.com. For example, ePromoPrint.com has joined with network of regional print fulfillment centers to ensure your orders are filled in a prompt and economical manner. Obviously, we need to provide the print fulfillment centers with the details of your orders so that you can receive effective customer service and timely delivery of your order. Also, in order for you to receive your order it is necessary for us to disclose the shipping information required by the carrier. Similarly, in order to process credit card payments, etc. we must provide your necessary personal information to a third party payment processor.

It is possible that on occasion ePromoPrint.com may retain third parties to provided limited services on our behalf, such as hosting websites, programming development, transaction processing, or performing statistical analysis of our service offerings. Under certain circumstances, these third party companies may need or be given access to personally identifiable information in order to deliver their services to ePromoPrint.com. They will be required to maintain the confidentiality of the information and will be prohibited from using it for any other purpose.

If we believe that such action is necessary, other circumstances that may give rise to ePromoPrint.com giving access to and/or disclosing your personal information to a third party include: (a) to comply with the law or any legal process that is served on us; (b) to respond to the authorized request of a governmental or law enforcement agency; (c) to protect and defend the rights or property of ePromoPrint.com (including the enforcement of our agreements); and/or (d) act in urgent circumstances to protect the personal safety of users of our services or members of the public.

In the event that ePromoPrint.com decided to sell, merge, acquire or otherwise reorganize its business then, any such transaction may involve the disclosure and/or receipt of personally identifiable information to or from a prospective buyer, seller, merger partner, etc. For these types of transactions, we will put in place appropriate protection for any personally identifiable information that is subject to disclosure.

Accessing Your Personal Information.

You may have the ability to view the personal information that you provide to ePromoPrint.com by logging on to your account. To prevent your personal information from being viewed by others, you will be required to sign in with your e-mail address, or other user I.D., and password to gain access to your account information. If your account information is incorrect or needs to be changed or updated, you may do so online.

If you have any trouble accessing your account you may, if applicable, contact ePromoprint.com for assistance. Please note that you may be asked to provide proof of your identity before ePromoprint.com provides any information related to your account.

Information Security.

A variety of security technologies and procedures are used to protect your personal information from unauthorized access, use, or disclosure. Your personal information is stored on computer systems with limited access, which are located in controlled facilities. Sensitive information, such as a credit card number, is protected through the use of encryption technology such as the Secure Socket Layer (SSL) protocol. Please note, however, that we do not regard any of the information provided to us in data files uploaded to us for print fulfillment as sensitive information requiring encryption or any other form of special handling.

As part of the registration and ordering process, you will be required to choose a password. This password will only be as effective as you make it. It is your responsibility to choose an appropriate password and to keep it confidential. You should not share this information with anyone, and you should always log out of an ePromoPrint.com website or service before leaving your computer to protect against others being able to access your information. If you believe your password has been compromised in any way you should immediately change it by logging on to your account and then following the instructions for changing your password. Alternatively you may contact your ePromoPrint.com for assistance.

Children`s Privacy.

Our websites are intended for use by adult consumers. We do not intend to or knowingly collect information on, or target our services or websites to children under the age of 13. ePromoPrint.com encourages parents and guardians to be active in monitoring their children`s online activities.

Use of Cookies.

Our websites use "cookies" to enable you to sign in to our services, help personalize your online experience and to record your online transactions. A cookie is a small text file that will be created by the browser you are using and then stored on your computer`s hard drive. The use of cookies enables us to store your preferences and other information on your computer. This saves you time by eliminating the need to enter the same information each time you visit our website or browse pages within a website. It also aids in ePromoPrint.com personalizing the website content on your later visits to these sites.

Automatic acceptance of cookies is typical for most browsers. You usually have the ability to selectively accept or decline cookies by modifying your browser settings. Please be aware that if you choose to decline cookies from ePromoPrint.com you may not be able to sign in or use the other interactive features of our sites and services that are dependent upon cookies. For example, you will not be able to place orders online, as our shopping cart functionality requires the use of cookies.

Shipping Policy & Guidelines

We ship all packages via UPS. Our standard shipping level is UPS Ground. Please note that we are not able to use a customer’s personal account with UPS or any other carrier. We utilize production facilities located across the United States in order to provide cost effective and efficient shipping. However, because we use a third party shipping service ePromoPrint.com cannot guaranty a specific delivery date or time.

The time it takes to receive your order will be a combination of (1) the time it takes to process your order, and (2) the shipping time for the shipping. Our standard processing time is 7-10 business days. You will need to add your estimated shipping time to this.

If you have dated or time sensitive material, or a deadline to meet, please make sure leave plenty of time to receive your order and/or do not rely on UPS Ground delivery. If you have any questions, contact ePromoprint.com, and we will be happy to provide you with an estimated delivery date.

We can ship to destinations outside of the United States; however, it may be necessary to separately estimate the shipping method and costs. You may be able to enter the destination into your order to receive an estimate of the shipping costs, but you will need to contact UPS to receive an estimate of the shipping time involved. All pricing for international shipments is in U.S. dollars. Our pricing includes product and shipping costs only; customs duties and other costs incurred as a result of international shipping are in addition to our costs and must be paid by the customer. We reserve the right to refuse to ship to certain international locations.

While we will use commercially reasonable efforts to print your order at a location that minimizes shipping time and costs, however, we must reserve the right produce your order at the production site of our choice. For example, our production capacity may be impacted by equipment failure, natural disasters, weather, or order volumes.

In order to keep our costs down and provide the most competitive pricing our shipping process does not allow us to aggregate or combine multiple print orders for shipping purposes. Generally, each discrete product ordered will be shipped separately, will have its own estimated shipping time, and may arrive on a different date to other products you have ordered, even if they are ordered at the same time. If you are ordering multiple products it is possible that these may also require different production sites and the estimated shipping time may vary for each separate product. If the receipt of multiple products is time sensitive please plan accordingly as we cannot guaranty that multiple product orders will be received on the same delivery date.

Orders that exceed size or weight limitations for the selected delivery level may be divided into multiple boxes. Your order confirmation and/or product tracking information should reflect the number boxes you can expect. If an order is shipped in more than one box, it is possible that the boxes may arrive at different times.

Because UPS does not ship to a Post Office box, it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. ePromoPrint.com is not responsible for any delays, losses caused by mistaken or incorrect delivery addresses.

Please verify that your payment information has been correctly entered. Shipments may be delayed because of improper credit card information and ePromoPrint.com is not responsible for any delay or loss associated with this.

Holidays and weekends may affect and delay your shipping times. Please take holidays and weekends into account when estimating your package delivery time.

If a package shipped by us is not delivered due to a customer refusal (which would include a failure to pick up the package from UPS, if applicable) or an error made by the customer, e.g. an incorrect shipping address, we may cause the package to be reshipped (with the corrected address if applicable). There will be an additional shipping fee charged for this reshipment. Additional fees may also be incurred if UPS is not able to deliver your package as originally addressed and/or for return fees. Even if you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned you consent to these fees being charged against the credit card used for the transaction.

ePromoPrint.com will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances expedited shipping fees may be waived as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with ePromoPrint.com you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control.

Please take note that if you choose a residential address as your delivery address UPS will typically not require a signature at the time of delivery and the package may be left at the address. If you require a delivery signature, please contact your Service Partner.

Return / Refund / Reprint Policy

From time to time, we may update and revise this Returns/Refund/Reprint Policy to reflect changes in our policies, services and/or in response to our customers` feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Because we reserve the right to modify this Policy at any time without prior notice, please make sure that you review it frequently.

ePromoPrint.com guarantees that its printed products will not be defective in accordance with industry standards. ePromoPrint.com will be pleased to help address any issues you may have with your print job.

We have designed our website so that you should be able to resolve most issues concerning your print orders online. If you believe your print job is defective or has not otherwise met your requirements we recommend that you try to resolve the issue through the ePromoPrint.com website tools. Click on the "Contact US" button . You will be prompted to fill out an online form describing your problem (please make sure to include order number, you can view it on my account page after logging in). Fill out the form and submit it to us and we will get back to you as soon as we can, typically this will be via email within 24 hours
.

All problems should be reported within 6 business days of receiving your order. Although we will try to provide an answer within a few hours, we reserve the right to take up to 5 business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If the product is deemed defective or has not otherwise met ePromoPrint.com’s obligations, one of the following resolutions will be offered:

1. We will reprint the print job and expedite production. 

2. We will refund the original order price.

If our decision is to provide you with a reprint or a refund, then, unless we agree otherwise, you must return the entire original print order to us. You agree to hold the original print job for at least 15 days after you are notified of the reprint or refund resolution. A return address will be provided by ePromoPrint.com. If you do not return the original order when requested, you agree that ePromoPrint.com may charge you for the cost of the reprint or deny your refund (even if previously approved). When applicable, a refund will be issued within 10 business days of our receipt of the original product order. A reprint will typically begin production within one business day of our receipt of the original product or such earlier time as we, in our discretion, may agree to.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the forgoing resolutions being agreed to.

The forgoing is ePromoPrint.com’s sole responsibility with respect to a defective order. To the maximum extent permitted by law, ePromoPrint.com is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if ePromoPrint.com has been advised of the possibility of such damages), resulting from the order. If you need your print job by a certain date, or if it contains dated or time sensitive materials, we strongly recommend that you leave plenty of time to place your order.

The following do not constitute grounds for a refund, or a return or reprint of a product:

• An order that is refused at time of delivery or undeliverable orders. We will reship the product at the customer`s expense if requested.
  
• The product is lost, delayed or returned to ePromoPrint.com due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will, if requested, reship the package with a corrected address subject to payment of an additional shipping fee for the shipment).
  
• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
  
• Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
  
• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  
• Product that has experienced a color shift during the conversion to CMYK format, for example, as a result of having been submitted by the customer in RGB or PMS Pantone colors
  
• Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  
• Products that do not exactly match color or ink density. ePromoPrint.com does not color match or match customer specified ink density.
  
• An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you obtain a sample and then test it using the printer you will use before placing a final order. ePromoPrint.com is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.
  
• Orders that are duplicated as a result of customer error.
  
• Orders that are canceled after the order has entered into production (or any process thereafter).
  
• Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended.

Guarantee

ePromoPrint  stands behind its products and services; your satisfaction is our #1 priority. If you are not satisfied with the printed products you receive, you can simply contact our Quality Assurance department within 6 days of receipt for convenient resolution. We will refund your printing cost or redo the prints to meet your satisfaction. (See Return / Refund / Reprint Policy)

Mission Statement

ePromoPrint  is dedicated to delivering great products and services at the most affordable prices. We believe in honesty and integrity that builds long lasting business relationships with our customers and earn their loyalty. We aim to succeed and our success is solely depended on the satisfaction of our customers.