• Setting up a File
  • What type of files can I use to submit my artwork?

Please save as a .jpg / .jpeg or .tif / .tiff

• What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

These colors are in RGB
 
These are the same colors but in CMYK

You should always start and finish your designs in CMYK mode

• Can I submit multiple files in one document?

No. We are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

Correct: 2 Files – 1FR, 1BK    Incorrect: 1 File – FR&BK

Not separating files will cause delays and you might have to send the files again.

• Preparing Artwork
  • What resolution should my file be?

72 dpi files or images may come out low res or pixilated. This may result in a printed product that you may not be satisfied with. We recommend if you do upload your own artwork, only upload 300 dpi files or images.

                     These are 72 dpi low res images

                  These are the same images but at 300 dpi

• How should I prepare my artwork?

All artwork that is submitted should be built with our certified templates. 

As you can see, our templates show you exactly where your artwork should go. The green line is where the finished product will be cut. All your text and anything you do not want cut should be behind the blue line. Your background image or color should cover up the red area or bleed area. This is used so that your cards background goes to the edge of the card. Remember to always remove the template when you are finished with your design, before uploading.

• Can I have borders on my artwork?

Yes. However, if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

ePromoPrint.com is not responsible for issues regarding this subject.

• How can I avoid transparency issues?

Any transparency issue can be resolved before saving your file.

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

All of these effects will cause transparency problems.

ePromoPrint.com is not responsible for issues regarding this subject.

• What is overprint, and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

 

In this case the logo was set to overprint. The colors from logo are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

ePromoPrint.com is not responsible for issues regarding this subject.

• How can I make sure my blues do not come out purple?

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

100% C 100% M 0% Y 0% K

On Screen

After Printing

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

Example: C-100 M-70 Y-0 k-0

ePromoPrint.com is not responsible for issues regarding this subject.

• How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

 

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other then K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other then K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

• What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

100% K on screen

100% K after print

We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.

• Why does my business card crack around the edges?

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.

Close up of business card

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

ePromoPrint.com is not responsible for issues regarding this subject.

• What is banding?

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

Close up of banding

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

ePromoPrint.com is not responsible for issues regarding this subject.

 

• Shipping & Handling
  • Can I have my order shipped to a PO Box addresses?

No. Our shipping service, UPS, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.

• Can I split shipments for the same item?

You cannot ship items that are part of one order to two different places. If you would like items shipped to different addresses you will have to place separate orders for each address.

• Does ePromoPrint offer a pricing or weight guide for shipping?

We do not provide a pricing or weight list but you may get immediate shipping pricing on our website when placing an order.

• What type of shipping services does ePromoPrint  use?

We currently only use UPS to ship our packages.

• Can I use my own shipping account?

Unfortunately at this time, we do not offer that option. All orders must be shipped out using our ePromoPrint  shipping account.

• I am outside the US, am I responsible for paying custom fees (taxes, duties, etc.) on shipping?

Yes. All international customers are responsible for paying the custom fees (ie: taxes, duties, etc.) to UPS upon receiving the order. ePromoPrint  will only charge our customers for shipping fees.

• How will you ship my banners and signs?

All ePromoPrint  products will be shipped using UPS, and due to some restrictions set forth by UPS we have had to take measures to ensure competitive shipping rates.

All banners eight feet and under on their shortest side will be rolled and shipped in mailing tubes. This provides the best quality to ePromoPrint  customers. All banners ordered over eight feet on their shortest side will be folded and shipped in a square box. If you are ordering a banner over eight feet on the shortest side and would like to request that your banner not be folded please contact our estimating department. We will need to setup special shipping arrangements for you.

All rigid ePromoPrint  orders will be boxed and shipped according to their size.

• My yard signs arrived, but my H-stakes have not?

ePromoPrint  processes H-stake orders separately from sign orders. Stakes and signs should both arrive on the same day but it is not uncommon for boxes shipped ground to arrive on subsequent days.

• Why do some of these shipping charges seem so high?

Due to the large physical size of ePromoPrint `s products some orders may have higher than expected shipping charges. Unfortunately there is little EPromoPrint  can do as we are bound by the limitations set forth by our shipper, in this case UPS

• Placing & Tracking an Order
  • Do I have to sign up or log in to place an order?

Yes. However, you can go through all of the steps of creating your artwork and placing your order before being asked to log in or sign up. You can log in or sign up at the very end of your order when you will be asked to provide payment and shipping information for your order. You may also be asked to log in or sign up if you attempt to "save" artwork that you create with any of our design tools.

• How do I sign up to be a member?

You do not initially have to sign up in order to start shopping on ePromoPrint . Once you are ready to check out with your first order you will then be asked to Sign Up so that we can process and ship your order. If you wish, you can also sign up before placing an order here

Where can I check the status for my orders?

After logging in, if you have placed an order, you an check on it`s status by clicking on "My Account" in the top menu and then clicking on the "Order Status" link.

• What do I do if I have a problem with my printed items?

To address any issues or problems with your print job, please contact the representative assigned to you. You can find their respective information in the bottom of your order confirmation emails. Please see the contact page for more support options

• Setting up a Large Format File
  •  What is the difference between raster and vector?

Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency - this greatly adds to file size and you must have correct settings in your "Document Raster Effects Settings" to ensure best output for these effects. If you`re doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

• Do you print using any Spot or Pantone colors at ePromoPrint ?

We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to uploading your file.

• What size are your Grommets? How far apart do you typically place them?

We use #2 grommets, they are 3/8" and brass in color. Grommets are placed in all 4 corners, and from there they will be placed every 24" as necessary.

• Do you offer double-hemming on any of your outdoor products?

We do not sew our hems. ePromoPrint.com utilizes a hot air welding system that is far stronger than a standard sewn hem, making the need for double hemming a thing of the past.

• Why does it take so long to upload files?

Files sizes for ePromoPrint can be monstrous, chances are your file may take longer than your typical business card file. Your file size and your network connection are the two main factors affecting upload speed. See our Scale & Resolution Example chart below

• I have a small file that I need to have recreated in vector format for a large print - what do you recommend?

There are quite a few companies that do just this - convert raster artwork to vector. There are even programs you can buy to accomplish this task. You might want to try a Google search for Raster to Vector art services

• How can you offer such low prices?

Most printing companies run individual jobs on one sheet. We will utilize the maximum square inch of the sheet by impositioning jobs together dispersing the fixed cost of a job between several projects and then we pass the savings on to you.

• How do I store my banner for later use? Is there any maintenance or cleaning required?

When you are done displaying your banner - in order to maximize your future usage, you must keep it clean, dry, and in a dry cool place while it is not in use. Your outdoor vinyl banner will probably get pretty dirty from all the elements during it`s time being displayed. The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and luke warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Any wetness left on the banner will cause mildew and may ruin some of your banner over time.

 

Once your banner is completely dry - roll it up with the image outward - to avoid any cracking of the printed side. Do not roll your banner super tight or super loose - this will allow for some breathing room while it is stored. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time

• Do you color match?

We do not color match

• How should I care for and store my 30mil Car Magnets?

Magnets are not always shipped flat, so it is highly recommended to lay them flat on the hood or roof of your car in the sun for a couple of hours before use. This will help evaporate any moisture build-up that accrued during shipment, if any, and it will help your magnets maintain a flat profile. You may want to keep them in a flat box or on a flat surface at all times and only handle them when cleaning and installing, to help maintain their flatness. We recommend you keep your magnets clean on both sides, as well as the placement area on your car door or area of your choosing must also be clean and free of oils, dust, dirt, and other build-up. It`s a good idea to take your magnets inside your home or garage away from the elements and lay them flat in a cool dry place, while not in use. You can clean your magnets with a soft moist cotton cloth with water, no abrasive cleaners. It`s recommended that you do not stand them up on their side, as they may wilt and might not lay completely flat on the surface of your car door after wilting. These suggestions are to help the longevity of your magnets.

• What is the best way to install my large format order?

ePromoPrint  recommends professional installation for all of its large format products. Please take care when ordering any ePromoPrint  product. Take into consideration where the product will be placed and stresses it may be subjected to, such as wind. ePromoPrint  stands behind all of its products and will QC all orders to the best of its ability but ePromoPrint  will not be held responsible for damages resulting from improper installation or use

• Why is the ink chipping off the edges of my rigid prints?

The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines - there will be some chipping that occurs after the cutting process. The Ultra-Violet Curable (UVC) inks we use on our rigid substrates differ from other common types of inks. Our UVC inks do not dry, however, they solidify after a tenth of a second of exposure to intense UV Light. This UVC ink is formed into a mechanical bond to the substrate surface whereas a solvent printer heats up the media being printed upon to allow the solvent to actually penetrate the substrate, leaving the ink embedded in the media. While we do our best to avoid an imperfect product being shipped out, there are occasions that in the packaging and shipping process that these imperfections surface due to friction and rubbing, are then ultimately beyond our control. To avoid issues with ink "chipping" off the edges of your printed piece, avoid heavy ink coverage on the edges. Any color bleeding off the edge of the printed piece should be below 140% TAC.

• What do you recommend to clean smudges or gunk off of my banner or yard signs?

For areas covered with ink it is recommended to use soap and warm water. For non-ink areas it is recommended to use a household ammonia based window cleaner or similar. It is always a good idea to test in a non-conspicuous area to test to make sure your cleaner will not melt or otherwise harm your banner or yard sign. ePromoPrint  suggests using your best judgment when using cleaning products as ePromoPrint  will not reprint or replace any banner or yard sign damaged by improper cleaning techniques.

• What resolution or size should I create my artwork to ensure the best output?

This depends on what the final output size will be, and its viewing distance.
Please reference our Scale & Resolution Example Chart below:

PRINTED SIZE	MIN. IMAGE DIMENSIONS	IMAGE RESOLUTION
2” x 1.60”	640 x 480 pixels	300 dpi
2" x 2"	600 x 600 pixels	300 dpi
2.67” x  2”	800 x 600 pixels	300 dpi
2" x 3"	400 x 600 pixels	300 dpi
3.41" x 2.56"	1024 x 768 pixels	300 dpi
4.27" x 3.20	1280 x 960 pixels	300 dpi
4” x 4”	1200 x 1200 pixels	300 dpi
4" x 6"	800 x 600 pixels	300 dpi
5.33" x 4.00"	1600 x 1200 pixels	300 dpi
5" x 7"	1000 x 1400 pixels	300 dpi
8” x 5.33”	2400 x 1600 pixels	300 dpi
8" x 10"	1600 x 2000 pixels	300 dpi
8.5” x 11”	2550 x 3300 pixels	300 dpi

• When should I scale down my artwork?